Deliver eCommerce
WOW
eCommercer
[ ee-kom-ers-er ]
noun
1. Someone who practices the art and science of ecommerce.
We are eCommercers too. We don’t just talk about it. We do it. Everything we do with our eCommerce Services has been tried, tested and developed on ourselves first.
Our story
We started our digital journey in the late 90s and built and sold our first eCommerce site in 2002.
Since then, we have set up, run, failed at, sold or still own120 online stores. These have generated over $75m in worldwide sales. The combined turnover of our clients is in excess of over $100m.
As we improved at eCommerce, more companies asked us for help and advice. As a result, we have helped eCommercers worldwide with a range of services, from Coaching to fulfilment to a complete done-for-you service.
The Digital David Manifesto
We are Digital Davids. We run at the giants we face. We do it with boldness and courage and faith to make this earth a better place for all. We will make a difference. Everyday.
We are Digital Davids - a family of digital entrepreneurs - who run at the giants that they face with the belief that they can use business to make the world a better place for all. We take a stand against the Goliaths, the big brands with their race-to-the-bottom-discount business plans to buy customers, unlimited budgets and unethical business practices that seek to destroy the little guy. We are THAT little guy! We will fight smarter, with the tools that we have to build a profitable digital business that brings life-changing products to our amazing customers in a way that builds team and strengthens our planet.
We face the giants. We do the impossible
We are Digital Davids and we write a different story.
eCommerce Podcast
A show dedicated to helping you deliver eCommerce WOW.
New episodes are released every Thursday, and each episode features interviews with some of the biggest names in the eCommerce world. Whether you’re just starting out in eCommerce or you’re a seasoned veteran, you’re sure to learn something new from each episode. So what are you waiting for? Subscribe to the eCommerce Podcast today.
Having worked with companies from around the globe, there is a very definite framework that we should use in our eCommerce businesses.
—Matt Edmundson
There are 7 distinct parts to the eCommerce Framework that we lead our Coaching clients through in order to have a complete and balanced online business.
A successful eCommerce company constantly curates high-demand products to SELL that create profit through knowable sales patterns. (99% of businesses fail here). With our Coaching clients, we have found that this is often quite different to offline sales, and so understanding how to measure and develop this is one of the key outputs of coaching programmes.
The key to longevity is to take the time to truly understand the people we serve, so we can operate in the space where your STORY and their STORY interact. We take the time to understand who our online customer actually is and what they want from us as a business.
Once we understand the PRODUCT and the STORY, we can look at how to build an adaptable TECH STACK to drive your business forwards. This is more than just your client-facing website; it’s about an entire company's digital strategy working together to create something quite extraordinary.
Once we have the TECH STACK in place, we need to drive customers to the website. Successful eCommerce MARKETING comes down to the consistent use of proven principles that enable us to find our ideal customers. With coaching clients, we look at the 7 pillars of eCommerce marketing and create a plan that works for the business without getting sucked into the vortex that is digital marketing.
Learn how to OPTIMISE your TECH STACK for those different types of journeys your website visitors take with you. This will increase your conversion rates and give a much better experience for your customers.
Create an industry-leading post-purchase EXPERIENCE for your customers and keep them coming back time and again. Developing this experience is the biggest opportunity most online businesses have and yet don’t exploit.
We want to help clients create flywheel-type GROWTH. It is about building repeatability and referability into your business to drive that all-important metric of Customer Lifetime Value. It stops the business from just being a flash in the pan and builds longevity.
Disclaimer: Our Framework is not rocket science, and it may well be pretty obvious. Knowing this is one thing, but the secret sauce is in understanding how to implement it in a way that works for your business. We’ve used it to generate around $75,000,000 in online sales…so there is definitely something to it.
eCommerce Coaching
All our services are designed to help Digital Davids learn and implement the eCommerce Framework into their online business.
eCommerce Cohort
Our online eCommerce Membership group with expert workshops posted every month that make a genuine difference to your business. Cohorters also get to watch podcast recordings live and get to ask questions directly to our guests.
Prices start from £37 / $47 per month.
eCommerce Cohort+
For eCommercers looking to get more our of Cohort, try Cohort Plus. In addition to the workshops, we also run a monthly coaching Zoom call with you and your team based on that month’s workshop. It’s a great way to get the changes in to your buiness.
Prices start from £575 / $750 per month.
eCommerce Coaching
We know that many eCommercers want tailored coaching to help them define the right strategy for their eCommerce website and implement the eCommerce Framework in a way that makes sense for their company. We have various coaching options, from monthly calls to onsite deep dives.
Done For You eCommerce Service
Empowering Your Business, End-to-End
Imagine a world where your eCommerce business runs seamlessly, where every operational detail, from product discovery to global delivery, is handled with expert care. Welcome to our "Done For You" eCommerce service – the ultimate solution that liberates you from the day-to-day grind, allowing you to focus on what you do best: envisioning the future of your brand.
Global Fulfilment & Logistics
Use our warehouse facilities to store your products and manage shipments worldwide, ensuring your customers receive their orders promptly, no matter where they are.
Order Management Perfection
From the moment a customer places an order to the unboxing experience, we handle the pick, pack, and dispatch process with precision and care, leaving a lasting impression.
Website Design & Optimisation
Our digital artisans craft bespoke eCommerce sites that captivate and convert. Coupled with continuous optimisation, we ensure your online presence is nothing short of exceptional.
Product Research & Development
Stay ahead of the market trends with our comprehensive product research and development services, ensuring your offerings are always fresh, relevant, and in-demand.
Inventory Mastery
With our sophisticated inventory management system, we keep your stock levels optimised, preventing overselling and under stocking, ensuring you're always ready to meet demand.
Content Creation Powerhouse
Elevate your brand with our content creation services, including high-quality videos and podcasts that resonate with your audience, establish authority, and enhance your market positioning.
Strategic Planning & Implementation
Our team crafts and executes a bespoke strategic plan tailored to your unique business needs, focusing on long-term growth and scalability.
Customer Service Excellence
Our customer service team becomes an extension of your brand, providing swift, empathetic, and effective support, turning queries into satisfaction and customers into advocates.
Holistic Email & Retention Marketing
Engage your audience with personalised email campaigns that not only draw them in but keep them coming back. Our retention strategies ensure that your customers remain excited and engaged with your brand over time.
eCommerce Marketing
Harness the full spectrum of e-commerce marketing strategies, leveraging SEO, PPC, and more to drive traffic, conversions, and ultimately, sales.
Strategy & Implementation
We're not just planners; we're doers. Our team turns ambitious strategies into tangible actions, driving your business forward with innovative solutions and meticulous execution.
Account Management
Consider us your dedicated eCommerce concierge, managing every aspect of your account with meticulous attention to detail, from inventory management to performance analytics.
Dynamic Social Media Presence
From captivating posts to targeted ads, we manage your social media landscape to foster community, drive engagement, and amplify your brand's online presence.
Efficient Agency Management
We coordinate with various marketing and creative agencies on your behalf, ensuring that their work aligns perfectly with your overarching business goals.
Our "Done For You" service is more than just outsourcing; it's about partnering with a team that's as invested in your success as you are. With us, you gain not just a service provider, but a powerhouse team dedicated to elevating your eCommerce business to unprecedented heights.
Ready to redefine what's possible for your eCommerce business? Let's embark on this journey together. Contact us today to discover how our "Done For You" service can transform your operations, boost your sales, and enhance your brand's reputation, one satisfied customer at a time.